Wednesday, November 28, 2012

When it's busy season in business



During the busy season of any company you have to focus on a few key issues. We at SSI strive to focus on production, delivery and service! We're proud to say we have been able to complete yet another successful install.

Many customers who do not work closely with their intake want to know the purpose of this huge piece of equipment in their well. Traveling Water Screens are among a plant's first lines of defense from the debris in the water they draw in, and more recently they have begun to protect the environment from the plant or mill. It filters debris of varying sizes. If you have large debris you'll want to go with something like a trash rake as your first line of defense. But for grass and other manageable debris you want a screen. The beauty of a traveling water screen is that it will rotate and self-clean so you can continue to draw in water at the same rate without clogging of the baskets.

We at Screening Systems International work to custom design a screen to the individual intake well. Like anything else in business, you want your screen to fit your needs and be able to withstand the unique problems. We met this challenge by sending a team of technical designers down to the intake site to examine and measure the well. Once this is done we take external factors into account, such as the water. If it is salt or brackish water we generally recommend using 316 stainless steel frames but there are a number of options. Once the customer has let us know what materials and metals they would like to move ahead with we work on designing, drawing and getting an estimate together. 
Everything up to this point is very important but a key factor to SSI's success is our production team. Our shop has required stop points all along the building process so we can ensure that everything going out of our shop meets not only the customer's custom design but our standards of excellence as well. If you are not proud of what you produce, you shouldn't be producing it!

Meeting delivery deadlines can be difficult when your shop is slammed but its something that is key to good customer relations. If there is a hold up on an order we always call the customer to confirm their needs and discuss the issue.

SSI's service crew is top notch! We have some of the most experienced crews who know what they are doing, do it quickly and done right. There is nothing worse than a huge screen that is just slightly tilted or lose. It can become a very costly problem in the long term. That is why our service teams check and double check every installation. Their years of experience and training ensure that each screen is installed right!